SHIPPING & RETURNS
*RETURN SHIPPING COSTS
If you return an item using a return shipping label we send to you via email (drop-off or pickup), and the reason for return is not a result of an CastleStore error, the return shipping cost will be deducted from your refund. The deduction of shipping fees applies to Freight Shipments as well.
If you receive a damaged product, please call or email us within 24-48 so that we may set up arrangements for return / exchange, as described above. No return shipping cost will be incurred in this event.
Customer Refusals will result in the customer having to pay for the shipping cost to their residence and back to Electronic Express. If Electronic Express received a notice to cancel the order prior to shipping, you will not be charged any shipping fees.
Castle Store reserves the right to charge restocking fees in situations outlined above. Whenever a product is returned and it is determined there is misuse, damage or neglect, based on the condition in which the product is received, a restocking fee will be determined. It is our hope we never have to apply this type of additional charge.
Return & Exchange Policy
We accept returns or exchanges within 30 days from the original purchase on unopened GPS, cameras and accesories, and major appliances.
An original receipt is required for all returns and exchanges.
Please note that any refunds to a credit card must be placed on the original credit card used. If the original credit card is not available the refund can be placed on a gift card or sent as a bank transfer, within 14 business days of the return.
Items missing the original UPC and/or packaging may only be available for an even exchange. Any product that was purchased when a mail-in rebate was available will have the amount of rebate deducted from the refund.
ONLINE PURCHASE RETURN POLICY
When you order from castle store, we fulfill and ship our own inventory. Any return is sent back to Electronic Express as well. We strive to maintain a return policy that is in line with that of all other major online retailers. If you are unsatisfied with your purchase within 30 days, please contact us by phone or email:
CASTLE STORE CUSTOMER SERVICE
CUSTOMER SERVICE HOURS
Mon - Fri: 8 am - 7 pm CST